Frequently Asked Questions (FAQs)
Adult Protective Services (APS) is an organization that provides assistance to elderly adults (60 years and older) and dependent adults (18-59 who are physically and/or mentally impaired) who are unable to care for themselves or have been victims of abuse, neglect, or exploitation. APS investigates reports of mistreatment of elders and dependent adults in various living situations, as mandated by the State of California Welfare and Institutions Code (WIC) and State Regulations. This includes physical/sexual abuse, neglect, financial abuse, abandonment, abduction, psychological abuse, isolation, and self-neglect occurring outside of long-term care facilities, state hospitals, or state development centers.
APS services encompass preventive and remedial actions carried out for elders and dependent adults who are incapable of safeguarding their own well-being, have suffered harm or are at risk of harm, or have experienced physical or mental injury due to the actions of others or themselves resulting from various factors.
In Los Angeles County, Adult Protective Services (APS) provides support to adults who meet the following criteria:
Age Requirement: Individuals must be 60 years or older or dependent adults aged 18-64 ( with a mental or physical impairment) who are unable to protect their own interests or perform normal activities due to physical or mental limitations.
Vulnerability: They must be victims or at risk of abuse, neglect, exploitation, or self-neglect. This includes physical, emotional, or sexual abuse, financial exploitation, abandonment, isolation, or neglect by caregivers or themselves.
Residency: They must reside in Los Angeles County.
APS intervenes in situations involving abuse (physical, emotional, sexual), neglect (failure to provide necessary care), and exploitation (misuse of funds or property) of elder and dependent adults.
You can report suspected abuse, neglect, or exploitation to APS:
Call the elder abuse hotline (877) 477-3646
Use the online reporting tool, APS Web Intake (wellsky.com)
APS will typically conduct an investigation to assess the situation and determine the need for intervention. The APS Social Worker may provide support services or take legal actions if necessary.
Yes, APS involvement is usually confidential to protect the privacy and safety of the individuals involved.
APS provides a range of services including assessment, case management, counseling, referrals to community resources, and advocacy on behalf of the elder and dependent adult.
APS services are typically provided at no cost to the individual receiving assistance.
APS often collaborates with law enforcement, healthcare providers, legal services, and community organizations to ensure comprehensive support for elder and dependent.
Individuals have the right to be treated with dignity and respect, to participate in decisions about their care, and to refuse services if they wish.
Yes, individuals have the right to refuse services from APS, although APS may still take action if there are concerns about safety or neglect.
You can contact APS by calling the designated hotline or contacting the local social services agency.
It’s always better to err on the side of caution and report your concerns to APS. They can assess the situation and determine the appropriate course of action.
APS Hotline is available 24/7 to report abuse and neglect. The online reporting tool is also available 24/7 to report non-emergent instances of abuse and neglect.
Call the elder abuse hotline (877) 477-3646
Use the online reporting tool, APS Web Intake (wellsky.com)
You can offer emotional support, help them access resources and services, and advocate for their needs during interactions with APS and other agencies.
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